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Workflows - Wait Objects

Wait objects pause the workflow until a condition is met or a period of inactivity elapses.

These objects allow for a conversational flow and prevent the contact from advancing until they’ve taken action or the wait time has expired. 

  • Once configured, some wait objects have more than two outcome options.

  • Outcomes that are not connected to another object will eject the contact from the workflow. 

 

Action

Definition

Contact Field Changed

This object will wait until a specific contact field changes or until the wait time has elapsed. It can also check to see if it has changed to a specific value, then progress based on the outcome.

Chat Message Received

This object will wait until a new inbound message has been received from the contact or until the wait time has elapsed. It can then save it to a contact field and progress based on the response.

Message Clicked

This object will wait until a contact clicks on any smart link within a specific message or until the wait time has elapsed.

Chat Message Clicked

This object will wait until a contact clicks on any smart link within a specific chat message or until the wait time has elapsed.

Smart Link Clicked

This object will wait until a contact clicks on a specific smart link or until the wait time has elapsed..

Survey Completed

This object will wait until the contact completes a survey or until the wait time has elapsed.

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