Categories
Workflows - Wait Objects
Wait objects pause the workflow until a condition is met or a period of inactivity elapses.
These objects allow for a conversational flow and prevent the contact from advancing until they’ve taken action or the wait time has expired.
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Once configured, some wait objects have more than two outcome options.
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Outcomes that are not connected to another object will eject the contact from the workflow.
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Action |
Definition |
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Contact Field Changed |
This object will wait until a specific contact field changes or until the wait time has elapsed. It can also check to see if it has changed to a specific value, then progress based on the outcome. |
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Chat Message Received |
This object will wait until a new inbound message has been received from the contact or until the wait time has elapsed. It can then save it to a contact field and progress based on the response. |
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Message Clicked |
This object will wait until a contact clicks on any smart link within a specific message or until the wait time has elapsed. |
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Chat Message Clicked |
This object will wait until a contact clicks on any smart link within a specific chat message or until the wait time has elapsed. |
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Smart Link Clicked |
This object will wait until a contact clicks on a specific smart link or until the wait time has elapsed.. |
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Survey Completed |
This object will wait until the contact completes a survey or until the wait time has elapsed. |
