SMS Short Code Services

Secure a unique SMS short code for your business or organization.

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What is an SMS Short Code?

An SMS short code is a 5 or 6 digit phone number that is used by businesses to send and receive text messages at scale. People opt into SMS marketing programs by texting a word or phrase known as a "keyword" to a short code. They are specifically meant to be shorter than normal phone numbers to make the opt in process easier.

Additionally, short codes are capable of sending extremely high volumes of text messages in a short period of time. This makes them the optimal choice when looking to reach large amounts of people.

Example of an SMS short code message on an iPhone

The Different Types of SMS Short Codes

There are two different types of SMS short codes used for SMS marketing. You have shared and dedicated codes. While that sounds simple, there are some important details to consider before securing your 5 digit text number.

Sample shared short code text message

Shared Short Codes

Shared codes are simply any SMS short code that multiple businesses or brands use. Organizations normally share short codes because of their cost. Typically, they will run anywhere between $750 and $1,500 per month depending on their type. Sharing allows companies who aren't willing to pay the large price tag, or who are new to SMS marketing, the ability to launch an SMS program for a much lower cost.

Because people opt into text messaging programs using keywords, the "pool" of available keywords for any business to use becomes limited as more people share a single number. Most SMS short code services make use of shared codes for all of their users.

Dedicated Short Codes

Dedicated codes are ones that are used only by a single business or brand. You typically see dedicated SMS short codes being used by larger companies, ones that have the additional budget, or that need access to any and all possible keywords. Because they are used by one organization only, they're not sharing the pool of available keywords with anyone else. Additionally, you have full control over what types of text messages are sent through your number. Unlike shared codes, you don't have to rely on the short code service provider to ensure other people's text programs are compliant with laws and regulations.

There are two types of dedicated SMS short codes. You have random and vanity. They are the exact same in terms of their functionality and capabilities. It all comes down to the number.

Random Short Codes

Random short codes, also referred to as "non-vanity short codes", are just what you may think. When you apply for a new code, you have no control over what the number will be. A random 5 or 6 digit text number is assigned to you. Most SMS short codes in use today are random as they are the cheapest dedicated option.

Vanity Short Codes

Vanity short codes, just like license plates, give you the option of choosing what your number will be. You can choose between a 5 or 6 digit number as well. Vanity codes are more expensive than shared because the U.S. Short Code Administration charges a premium for you to select and maintain the number of your choice. Vanity codes are more favorable as you can select numbers that are easier to remember. An example of a vanity SMS short code is 888111 or 222444.

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Sample text message from a dedicated SMS short code service

Benefits of a Dedicated SMS Short Code

While dedicated short codes represent an additional cost to your text marketing or bulk SMS initiatives, there are several benefits that can make them worthwhile.

Choose your own text message short code number

Choose Your Own Number

Make opting into your SMS marketing program even easier with a vanity SMS short code. Having a memorable, easy to read number will have a meaningful impact on your opt-in performance and engagement rates.

No SMS keyword restrictions

No Keyword Restrictions

Do you need a specific keyword… or a large volume of keywords for your text marketing program? A dedicated SMS short code gives you the flexibility to use any keyword possible and an unlimited number of them.

Control the messaging content on your shortcode

Control Your Messaging

With dedicated short codes, you're in full control of what types of SMS messages are being sent on your number. Maintain a spotless image without worry of brand confusion or carrier violations by sharing with others.

Dedicated SMS messaging throughput on all short codes

Dedicated Throughput

For SMS programs that require high levels of throughput, either inbound or outbound, dedicated short codes provide the support and scalability you need to send large text message blasts at scale.

Example of an MMS short code message on an iPhone

SMS & MMS Short Code Messaging

Short code text messaging is very similar to any other type of SMS or MMS. The only difference is that with short codes, you can send extremely high volumes and the message content is not typically filtered or flagged for spam. This is because the company using the short code and it's content has been pre-approved by the wireless carriers during the provisioning process.

With standard short code SMS, you're still bound to the plain text 160 character limits. With short code MMS, you have access to 1,600 characters and can send all sorts of multimedia including pictures, animated GIFs, videos and more. Its important to note that if you want to send multimedia messages, your short code will have to be set up for MMS specifically. Short code MMS doesn't have to be enabled when you first provision the code. It can be done at any time, although it's best to do it when it's first set up.

How to get an SMS short code

How to Get an SMS Short Code

Getting your own short code can be complex as there are several steps from beginning all the way to having it up and running. The good news is that SlickText will handle 100% of it for you at no additional charge. With that said, it's still helpful to understand what the entire process looks like for securing your own code.

First we need to decide what type you're looking to acquire. This will be either a random or vanity short code. Next we lease the code from the U.S. Short Code Administration.

Note that we said "lease" and not "purchase". Short codes are never purchased. They are always leased and typically on a quarterly basis.

After the short code has been acquired, it's just a number that doesn't do anything… yet. The next step in being able to use it is to have it provisioned with all of the cellular carriers. At this point we begin submitting applications to all of the individual carriers requesting that they activate the code on their network. This process normally takes between 8 and 12 weeks and runs the same amount of time regardless of what short code SMS service is handling the process.

Once all of the carriers have approved it, we officially activate it and connect it with a SlickText account.

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SlickText Handles the Process For You

  1. Decide between a random or vanity short code
  2. Acquire a code from the U.S. Short Code Administration
  3. Choose an SMS service to use it with
  4. Submit short code applications to all cellular carriers
  5. Wait for all applications to be reviewed and approved
  6. Connect the short code to your SMS service
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SMS short code pricing

SMS Short Code Pricing

In the world of mass text messaging, short codes are not sold, they are leased. What you are paying for is the right to use it. While most SMS services bake the cost of a dedicated code directly into their monthly service fee, they are normally paid for on a quarterly basis.

The cost of an SMS short code can vary quite a bit depending on a handful of factors. The first and largest is whether it's random or vanity. Typically you will see vanity codes run between $500 and $1,000 more than random ones.

The second factor that impacts cost is what we refer to as the "connectivity fee". This is the cost to keep your code connected to all of the cellular carriers. You may see that some SMS short code services do not charge for this. There is a real cost here and they're likely hiding it inside other fees. As an example, a texting service that doesn't charge a connectivity fee may charge a large initial setup fee or a more expensive cost per message in order to cover it.

It's important to note that at SlickText, we don't believe in hiding anything. We have always been a company of transparency. That's why we put all of our pricing front facing as is so that you can know exactly what you're paying for… no shenanigans.

Random Short Codes

CSCA Fee$500/mo
Connectivity Fee$350/mo

Total Cost$850/mo

Vanity Short Codes

CSCA Fee$1,000/mo
Connectivity Fee$500/mo

Total Cost$1,500/mo
If you're planning on sending and receiving MMS messages with your short code, there is an additional 1 time set up fee of $500.
The entry level SlickText pricing plan for accounts with dedicated codes is $139/month unless otherwise noted.

SMS Short Code Compliance & Rules

When it comes to SMS short codes, compliance is a really big deal. There's a lot at stake and making sure that you're following the rules and best practices is a must. The good news is that being complaint is not terribly difficult. There are 2 different sets of rules when it comes to short code text messaging: The CTIA's rules and the TCPA rules.

CTIA Compliance icon

CTIA Short Code Compliance

The CTIA is a nonprofit trade association that represents the wireless carriers. This group was set up to develop, maintain and enforce best practices around short code text messaging. The CTIA actively audits all SMS short code programs in the US to ensure companies are following the rules and to keep consumers protected. The CTIA is largely focused on things like making sure people who are receiving texts have explicitly opted in, SMS marketing programs are disclosing the correct compliance verbiage and that short codes are sending content that is not in violation of their guidelines.

TCPA Laws Icon

TCPA Short Code Compliance

The TCPA stands for "Telephone Consumer Privacy Act" and is the set of laws governing all text messaging, not just sms short codes, in the United States. The core focus of the TCPA is to prevent consumers from receiving unwanted, spam texts and phone calls. There are large legal penalties for sending text messages to people who have not opted in so it's paramount that your short code texts are only to people who have explicitly consented to receiving them.

Example of an SMS short code service's software

SMS Short Code Services

Before you get started with short code texting, it's extremely important that you find a solid SMS short code service to work with. Most people looking to get started with their own code will work with an SMS marketing service to get it provisioned. Naturally, that service also becomes the platform provider they use for their text messaging.

Make sure that your short code service offers easy-to-use software, has plenty of features and is backed by excellent support. Messaging quality is also a big deal when selecting a service to host your SMS code. Text messaging is not a commodity and some services have poor deliverability. This means your texts aren't making it to your subscribers. Be sure to have a conversation with each SMS service you evaluate about their short code messaging quality.

Moving an SMS Short Code

If you already have a short code and want to switch from one SMS service to another, you can certainly do so regardless of what anyone tells you. Some text messaging services may make it seem difficult or even tell you that it's not possible to transfer SMS short codes, however that couldn't be farther from the truth. The fact is that it's totally doable and the wireless carriers are completely fine with it.

Every short code transfer will be depending on who your current texting service is and who their SMS aggregator is. The good news is that most short code moves can be done with little to no downtime. If done correctly, your subscribers will not even notice the change.

Moving an SMS Short Code

Who's Using SMS Short Codes?

Hundreds of enterprise brands rely on SlickText SMS short codes for our scalability, high-quality message delivery and turnkey platform. Organizations who seek out the best mass text apps often partner with us. We exist for those who are serious about SMS marketing. Here are a few of our awesome customers that are using dedicated short codes.

  • Purple is a comfort tech company that specializes in science-backed sleep products. Their turnkey mobile marketing strategy has been a meaningful part of their success. Purple has partnered with SlickText as their Short Code SMS and mobile marketing service for the extensive featureset and high quality message deliverability.

  • Maglite is one of the most popular flashlight brands used by police, military and civilians around the globe. Staying engaged with their expansive and active following is what's helping them to grow their audience. Maglite chose SlickText to power their dedicated vanity short code for all SMS engagements from product warranties to sales and alerts.

  • Yoox is a boutique Italian clothing retailer that focuses on unique clothing for men, women and children. Their customer base is world wide and becoming more mobile every day. They are working with SlickText to power their short code SMS marketing efforts across North America.

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Common Short Code FAQs

There's a lot to understand and figure out before moving forward with a dedicated short code. If you're like most, you'll have outstanding questions that need to be answered before choosing a service and getting started. Here are some of the most common questions we get regarding SMS short codes.

How much does an SMS short code cost?

The cost to have your own dedicated short code will vary based on whether it's a random or vanity code. Random short codes run about $850 per month. Vanity short codes will cost you around $1,500 per month.

What's the difference between a random and vanity short code?

Random short codes are chosen at random and you're assigned whatever 5 or 6 digit number happens to be picked for you. Vanity short codes are ones where you can choose the number and are based on availability. Both short code types are 100% equal in terms of their functionality and capabilities.

How long does it take to get a short code?

The process for provisioning your own SMS short code typically takes between 8 and 12 weeks. This is the case regardless of what short code service you decide to work with. This is because each of the major and minor cellular carriers have to manually review your short code application, approve it and activate it on their network. It's not until all the carriers have given your code the green light that it can be activated.

I can get a short code for $500. What's the catch?

If you're doing your own research, you'll find that SMS short code prices start at $500. It's important to know that that price is only for your rights to use that number. That price doesn't include the cost to keep it active on all of the individual carrier networks. Most short code services quote their all-in prices as do we.

Can any business get an SMS short code?

Most businesses and organizations will have no problem getting their own dedicated short code. With that said, the carriers do have some strict rules about what message content is prohibited.

There is a well known acronym in the world of SMS called "SHAFT." It stands for sex, hate, alcohol, firearms and tobacco. If your text messaging program promotes content related to these topics or others deemed "risky", getting your short code application approved may be more difficult. In some cases, it will be denied. You can work with your SMS short code service to better understand what your options look like in these cases.

How fast can short codes send text messages?

One of the benefits of SMS short codes is that they can send text messages at extremely high speeds. This is referred to as "messages per second" or "MPS." Most short codes can send at rates between 100 and 500 messages per second.

Do short code sms messages get filtered by the carriers?

Typically, no. There is currently no algorithmic filtering of short code text messages. This is because your message content is pre-approved during the application process. With that said, if the carriers receive any spam complaints or there is an "audit" on your short code, they may conduct a manual review of your message content.

What is a short code audit?

A short code audit happens when a carrier or auditing agency on behalf of the carriers tests your short code and it fails to meet one or more of the basic requirements. There are varying levels of severity when it comes to audits which range from being required to fix some CTA verbiage to having your short code messaging suspended.

Audit severity depends on what the issue happens to be. It could be anything from forgetting to include opt-out instructions when people opt in, to sending message content that violates carrier guidelines. The majority of short code audits are minor issues and simply require you to update basic verbiage.

Why Choose SlickText as Your SMS Short Code Service?

With all of the group texting solutions out there, why would you choose SlickText as your SMS short code service? There are hundreds of reasons. Here are a few...

Hassel-free short code provisioning

A Hassle-Free Provisioning Process

We take the hard work out of provisioning your own SMS short code. From obtaining the code itself, to submitting the carrier applications and getting it connected, everything is handled by us, for you.

Lightning fast SMS messaging

Lightning Fast Throughput

While some services will limit your short code's throughput or send rates, our platform is built on an incredibly strong infrastructure that can support sending hundreds of text messages per second per code.

Better SMS delivery

Better Deliverability

Some SMS services save money by using low quality methods to send your messages. That just leaves people not getting your texts. We use the best possible North American messaging routes to ensure your text messages are delivered.

Have more questions about SMS short codes?

Our expert team is here to answer any questions you still have.

You're in excellent hands. We work with some of the world's greatest companies.

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Whether you have some questions, are eager to learn more, or want to take the next steps, we are here for you. Please let us know how we can help and we'll make you a priority!




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