SMS automation lets businesses send text messages automatically based on customer data and behavior. With SlickText, you can automate reminders, follow-ups, autoresponders, and customer journeys using scheduled, recurring, and trigger-based text messaging.
24,000+ brands have connected with customers using SlickText.
An automated texting service is software that sends pre-scheduled or trigger-based text messages to customers automatically, without manual effort.
Automated texting services work by sending messages based on:
Unlike manual texting, automated SMS software handles message delivery without staff intervention. Once a workflow is configured, messages send automatically — keeping communication consistent while freeing your team to focus elsewhere.
Why use automated text messaging? SMS consistently produces higher open rates than email or push notifications, with most messages read within three minutes of delivery. For businesses that need to reach customers quickly and reliably, automated texting is one of the most effective tools available.
Automated texting helps businesses save time while delivering more relevant customer experiences. With SlickText, you can automatically send appointment reminders, welcome messages, abandoned cart texts, review requests, birthday offers, drip campaigns, and other personalized SMS messages based on customer actions, dates, or segmentation filters. Built-in workflows, integrations, and analytics make it easy to scale customer communication without increasing manual work.
SMS AUTOMATION REVIEWS
Verified User in Nonprofit
SlickText is a wonderful service for sending texts. We love the rollover text feature. It gives us the flexibility we need as a nonprofit. Everything is incredibly user friendly and we have easily onboarded staff to use the software for various needs.
Verified User in Religious Institutions
SlickText is easy to use, dependable, and efficient. We've been loyal customers for 5 years and don't plan on leaving.
Verified User in Entertainment
The best thing about SlickText is being able to be in direct contact with our fans in seconds. With social media, a lot of our messages weren't heard. For the first time, we feel as though our fans can hear us.
SlickText’s automated texting software provides all of the tools you need to succeed with text messaging. Here are the most popular features for putting your messages on autopilot.
SlickText workflows allow you to create sophisticated, multi-branched messaging sequences triggered by specific customer actions or behaviors.
Automated workflows can:
Scheduling text messages allows you to compose texts in advance that automatically send on specific dates and times.
Message scheduling enables you to:
For communications that need to happen at regular intervals, recurring text message functionality automates the process completely. Recurring messages eliminate the need to recreate and reschedule regular communications, saving significant time and inspiring your audience to take action.
Set up recurring text messages to be sent:
Daily (like inventory updates, content releases, and daily specials)
Weekly (such as class schedules, menu flips, and time card reminders)
Monthly (including payment reminders or subscription alerts)
Annually (for renewal notices or appointment reminders)
Custom intervals (SMS alerts based on your specific business needs)
SMS auto-responders allow your business to reply instantly to incoming text messages, even outside of business hours. When a customer texts your dedicated number with keywords or questions, the system automatically sends a relevant response. Some automated texting services, like SlickText, have built-in AI features to help you optimize the outgoing message.
Auto-responders are a great way to:
Most businesses leverage automated texting services to boost customer engagement and drive conversions. Here are some of the most popular ways to use SMS automation in your business.
An effective welcome sequence can reduce time to purchase and establish a strong connection with customers from the very beginning.
Brands use automated welcome series to:
Ecommerce brands need automated texting software that responds intelligently to customer behavior. Abandoned cart reminders alone can recover over 60% of lost sales, but that's just the beginning. Set up workflows that trigger messages based on page views and product views to create perfectly timed, personalized touchpoints that guide shoppers toward checkout. Keep customers engaged and informed with automated order status updates that reduce support inquiries and build trust. The bottom line? SMS for ecommerce isn't optional—it's essential for any store serious about maximizing conversions and customer lifetime value.
Effective Abandoned Cart Reminders include:
Order Status Updates may be sent to:
Personalized birthday messages can produce 3x the amount of revenue as traditional promotions. SlickText’s automated texting service includes a built-in Happy Birthday workflow so you can simply fill in your offer and start celebrating customers on their birthdays. With SMS automation, birthday messages can be calibrated to send on the customer’s birthday, or a few days before.
Most brands include the following information in their automated birthday text messages:
Online reviews can make or break your business. With the right automated texting service, you can automatically collect reviews from your happiest customers. SlickText comes equipped with templates for NPS Questions, Review Requests, and Conditional Surveys.
Here are 5 steps to build your online reputation with five-star reviews:
Request feedback at the optimal moment with SlickText workflows
Use AI-powered sentiment analysis to determine whether the response is positive, neutral, or negative
Offer an incentive to positive reviewers to post a public review
Provide direct links to the review platform of your choice
Follow up with contacts who provided negative feedback to improve the customer experience
When choosing an automated text messaging service, certain features are critical for success. Look for a user-friendly interface, smart segmentation, SMS compliance tools, personalization options, and real-time analytics when comparing your options.
Even powerful automation tools should be accessible for all experience levels. Look for:
To maximize relevance, your automated texting software should allow precise audience targeting based on:
Texting compliance violations can invoke penalties of up to $500 per text message. It’s important to choose an automated texting service focused on SMS compliance with built-in tools including:
Tailored messages increase engagement rates and drive more conversions. Make sure your automated message service can adapt each message with:
The right data can help you maximize the return on your investment. Look out for automated texting software that tracks:
SlickText’s automated texting service is rated #1 for user satisfaction because of its easy-to-use, enterprise-grade features. Here are some of the reasons you should choose SlickText.
SlickText's visual workflow builder makes it easy to create simple or complex automated messaging sequences
SlickText is built to scale and powers millions of automated text messages daily.
SlickText connects effortlessly with your existing business systems.
We love to talk to our customers, and we’re proud of our reputation as the friendliest team in tech.
SMS automation is the use of software to send text messages automatically based on triggers, schedules, or customer actions. Platforms like SlickText allow businesses to create automated workflows, schedule campaigns, and send personalized messages without manual effort.
Yes, automated texting is legal when done in compliance with regulations like the TCPA (Telephone Consumer Protection Act) in the United States. Compliance requirements include obtaining explicit consent before sending messages and honoring opt-out requests immediately. SlickText includes built-in compliance language to help you maintain a compliant texting program.
While related, these terms refer to different aspects of SMS marketing:
Most comprehensive text message platforms like SlickText offer both capabilities as part of their service.
Pricing for automated text message services typically depends on message volume and features. SlickText offers tiered plans ranging from small business packages to enterprise solutions, along with free trials so businesses can test automation features before committing.
Look for workflow automation, scheduled and recurring messages, autoresponders, segmentation, personalization, compliance tools, integrations, analytics, and support. SlickText includes these tools so businesses can automate reminders, follow-ups, promotions, customer journeys, and ecommerce messages from one platform.
Getting started with automated texting is simple:
You can automate welcome messages, reminders, abandoned cart texts, review requests, birthday offers, surveys, alerts, drip campaigns, follow-ups, and more.
Common triggers include new opt-ins, keywords, purchases, abandoned carts, link clicks, dates, birthdays, and form submissions.
No. SlickText lets teams create automated text workflows with templates and a visual workflow builder. Developers can also use APIs and webhooks for custom automations.
Yes, most automated texting services offer extensive personalization capabilities. You can insert recipient names, reference past purchases, include location-specific information, and even alter entire message flows based on customer attributes or behaviors. This personalization significantly improves engagement rates compared to generic messages.
SlickText integrates directly with Shopify, making it a strong choice for e-commerce automation. Businesses can send automated texts for abandoned carts, order updates, and promotions using synced customer data for personalized messaging.
Setting up an automated SMS drip campaign in SlickText is straightforward. Here's how:
Once active, your drip campaign runs on autopilot.
24,000+ brands have connected with customers using SlickText.
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