Help Center > Analytics > Is There a Way For Me to See Who Opted Out of My List?
Is There a Way For Me to See Who Opted Out of My List?
No, there is no way to see which contacts specifically opted out of your list, as it would be considered a violation of their privacy. Opting out from a text list is an anonymous, private act. This prevents further harassment. You can however see how many people have opted out by viewing your analytics dashboard.
To view a textword's opt-out rate and percentage, go to your Dashboard, click View Analytics on the left hand side, then select your textword on the left and review your stats. Reviewing your Performance Metrics and Analytics is key in qualifying your campaigns. Poor campaigns will result in a lack of redemptions. Repeat offenders of poor campaigns can count on having a high opt out rate.