How to Make the Most of Leads Generated Via Inbound Marketing

How to Make the Most of Leads Generated Via Inbound Marketing

lead nurturing strategy

Your text marketing has been working, and you’ve generated a list of leads. The next step you take to follow up with potential consumers will be crucial to solidifying sales. Launching a lead nurturing campaign allows you to target people who have signed up for your text marketing list in a more personalized way. Your communication with leads should incorporate valuable information that you have about them, including their audience demographic, buyer persona and place in the sales funnel. 

Now that you have the attention of your leads, a lead nurturing campaign can help close the sale. Here’s everything you need to know about creating your own lead nurturing campaign.

The definition of lead nurturing

Also referred to as a marketing automation campaign, lead nurturing is a personalized way of securing business from interested consumers. After incorporating buyer personas to determine a consumer’s position in the sales cycle, incentivize leads with benefits and personal attention to lock in the deal. 

Leads are contacts which show increased promise as consumers based on the amount of information they’ve offered. As opposed to an entry level subscriber or contact, leads require specific marketing attention as they’re closer to the closing sales stage.

How to create a lead nurturing campaign 

The best strategy for following up with consumers who have signed up for your text marketing list boils down to giving them well-timed and personalized attention. 

1. Thank customers for their loyalty

A simple but important start to your lead nurturing campaign is sending a thank you text. Just as it’s a good idea to thank a new boss for their time after a job interview, the same applies to your leads. Avoid a generic looking thank you, as leads will see through a text born from a template. You can use this opportunity to include more information and visuals about your company goals. 

What to remember:

  • Personalize your text: Address the lead by name to give the message a personalized feel.
  • Include in the call to action a link to an upcoming event or company website where the lead can find more information about your company.
  • Give the lead ownership by using a phrase like, “We couldn’t be where we are today without loyal customers like you.”
  • Keep the message short so that your leads won’t be overwhelmed. Try to keep it under 100-150 characters if possible.

2. Nurture leads by introducing important product features

After thanking your leads for their continued interest, make sure they have the necessary information about your product or service. Highlight the most attractive features that your company offers to avoid overwhelming the lead with fluff details. You can also briefly frame what sets you apart from your competition to give your message validity.

What to remember: 

  • Clean and easily digestible statistics. For example, “our product can reduce your monthly energy bill by 40%.” This statistic is significant and can pique the interest of potential customers. 
  • Text a bulleted list of important features to get the message across quickly.
  • Lead the text with a question to hook the reader before offering product information.
  • Include a way leads can learn more about your product or service. This could be a link to your company website, or let them know they can reply to the text so you can engage in two-way texting with them. 

3. Use testimonials to your advantage

It’s been proven that people are more likely to buy a product if a friend recommends it. According to recent research, 71% of consumers are more likely to make a purchase based on social media referrals. Consumers also rely on word-of-mouth referrals two to 10 times more than paid media. Based on these stats, it’s smart to entice your leads with strong testimonials. In a text-based lead nurturing campaign, a single testimonial sent via MMS message along with a picture of the person who made the testimonial can be powerful. Including an image also helps to break through the noise of competing texts your lead might be receiving.

What to remember:

  • Include a single testimonial in the body of the text and link to a site where leads can read through other positive testimonials.
  • Keep the quote short for maximum effect.
  • Choose a picture that features the professional and friendly nature of the person giving the testimonial. In general, a headshot is better than a full body picture for the purpose of a text. 

4. Follow up if customers unsubscribe

Losing leads is disappointing, but their choice to unsubscribe from your text list isn’t necessarily a reflection on their interest in your company. It’s possible that the lead unsubscribed to texts that they consider spam in a sweep and included yours. They could be planning to follow up later, but chose to opt out of the messaging service. Because you won’t know why a lead unsubscribed, don’t take it personally. Try following up with other contact information you might have on file such as an email address or a phone number to call. 

What to remember:

  • Show the lead that you’re committed to improving their experience by asking what you could change going forward. For example, “We value the feedback of our consumers, let us know if you have ways we can improve our service!”
  • Find out why they left by emailing a short survey. Offer a few reasons like “not interested,” “texts too constant” and “didn’t mean to unsubscribe.” This will give you valuable feedback going forward and also encourage leads to rejoin the list. 
  • Make it funny! Showing leads that you have a sense of humor about losing subscribers might break the overly-corporate perception that they have about text marketing. 
  • Offer a farewell discount. This is one last way to show leads that you care about their business and are willing to sweeten the deal. Make the discount significant enough to make them consider rejoining your text list.