HIPAA Compliant Texting
Our HIPAA compliant messaging app makes patient communication easy.
800+ healthcare companies have chosen SlickText for secure text messaging.
What Is HIPAA Compliant Texting?
HIPAA compliant texting is text messaging that meets the strict security and privacy requirements established by HIPAA. Healthcare providers use HIPAA compliant texting apps to communicate with patients and colleagues while properly safeguarding protected health information (PHI).
Standard SMS does not satisfy HIPAA requirements. This common misconception could put patient data and practices at risk. Unless your organization uses a secure text messaging app, your messages are not compliant with HIPAA regulations.
What Makes a Text Messaging App HIPAA Compliant?
Many texting platforms lack the data encryption, user access controls, audit trails, and storage necessary for healthcare messaging. If your text messaging app is HIPAA compliant, it should meet the following requirements:
- End-to-end data encryption
- Access controls limiting who can view sensitive information
- Authentication protocols ensuring only authorized users can access data
- Audit capabilities documenting user activity
- Secure storage of message and contact data
- Administrative controls and training for proper management of PHI
Who Uses HIPAA Compliant Texting Apps?
Healthcare practitioners and others who work in medical practices handling PHI must use HIPAA compliant texting software for patient communication via SMS.
| Practitioners | Practices |
| Doctors | Hospitals & Clinics |
| Medical Office Administrators | Med Spas |
| Dentists | Weight Loss Clinics |
| Therapists | Physical Therapy Clinics |
| Mental Health Providers | Pharmacies |
| Aesthetic Practitioners | Pathology and Clinical Laboratories |
| Cosmetic Treatment Specialists | Insurance Companies |
| IV Therapy Providers | Chiropractic Offices |
| Telemedicine Providers | Home Healthcare Services |
30%
30% of medical staff mistakenly believe that standard SMS is compliant with HIPAA regulations.
59%
59% of patients prefer billing notifications via text.
51%
51% of patients said a text reminder would prompt them to pay their bill.
SlickText's HIPAA Compliant Texting Platform
The SlickText platform provides secure text messaging for healthcare providers across North America.
Data Encryption
SlickText encrypts PHI using industry standard protocols to meet all HIPAA security requirements.
Granular User Access Controls
SlickText’s user access controls and audit logs enhance overall data protection and user privacy.
Authentication Protocols
SlickText security procedures including two-factor authentication (2FA) ensure only authorized users can access messages.
SOC2 Compliance
SlickText meets the trust services standards set by the AICPA for security, availability, and data processing.
Administrative Controls
SlickText provides staff training on HIPAA compliance, customer BAAs, employee code of conduct, and background checks.
Message History & Data Storage
All messaging and data storage is handled in accordance with HIPAA log retention requirements.
Common Use Cases for HIPAA Compliant Text Messaging
Two-Way Patient Texting
Support patients with HIPAA compliant texting conversations before and after their visits.
Automated Reminders
Trigger effective automations that reduce no-shows, prompt payment, and encourage patient behaviors.
Medical Marketing
Leverage AI to craft the perfect mass text message for your medical practice, weight loss clinic, med spa, or therapy practice.
Staff Coordination
Send emergency alerts, schedule updates, and employee communications via text.
Reputation Management
Collect positive reviews from your happiest patients with automated follow-up messages.
Birthday Messages
Send HIPAA compliant birthday messages to every patient in your practice.
Why SlickText Is the Best Choice for Patient Texting Software
#1 in User Satisfaction
SlickText customers rate our HIPAA compliant texting app #1 for user satisfaction and the top 1% of all software products on G2.
Unlimited SMS Automation
Automate virtually anything, from appointment reminders and follow-up texts to review collection and billing prompts.
The Friendliest Team in Tech
With 1,000+ reviews raving about our friendly support team, our customer obsession is undeniable. If you need help getting started, we’re here for you.
“Everything I need—at the price I need.”
Love the ease of use, but mostly I LOVE the customer service! They are out of this world!
Verified User in Hospital & Healthcare
FAQs About HIPAA Compliant Texting
- Can texting be HIPAA compliant?
-
Yes, texting can be HIPAA compliant if your texting platform follows the rules outlined by HIPAA regarding data encryption, user access controls, audit trails, and storage. SlickText is a HIPAA compliant texting app that ensures secure text messaging for healthcare providers.
- How do I make my phone HIPAA compliant?
-
The best way to make your phone HIPAA compliant is to use a messaging app like SlickText. You may be able to text-enable an existing landline, but you will still need to pay for a HIPAA compliant messaging app.
- How much does HIPAA compliant messaging cost?
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Pricing for HIPAA compliant texting software depends on how many text messages you plan to send. Paid plans begin as low as $0.058 per message credit. Every SlickText plan includes free incoming messages, unlimited user seats, and access to every platform feature. View pricing now or reach out for a custom quote.
- How are HIPAA compliant texting platforms different from normal messaging apps?
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HIPAA compliant texting platforms differ from normal message apps in security, control, and accountability—all focused on protecting PHI. Normal messaging apps prioritize delivery, not data protection. SlickText delivers both high deliverability and secure messaging for healthcare.
- Is MMS HIPAA compliant?
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Multimedia messaging (MMS) is not HIPAA compliant unless you use a secure messaging platform, like SlickText, that protects PHI.
- Is the SlickText API HIPAA compliant?
-
Yes, our API enables secure, HIPAA compliant messaging for your organization. When connecting with third-party services like Zapier or using webhooks, you'll need Business Associate Agreements (BAAs) with those vendors and additional security measures to protect patient information. Contact our team for guidance on implementing API integrations safely.
WORLD-CLASS SUPPORT
See Why Healthcare Providers Prefer SlickText
Anonymous
Verified User in Hospital & Healthcare
Easy-to-use platform, excellent customer service. We’ve been with SlickText for 4 years, and they continue to expand their functionality to meet the needs of the industry.
Anonymous
Verified User in Hospital & Healthcare
I tried two other SMS platforms before moving to SlickText. What a difference. Everything SlickText says it can do, it does.
Anonymous
Verified User in Hospital & Healthcare
Tons of features, an intuitive layout, and amazing support makes SlickText a no-brainer. It’s the only SMS platform I would recommend.
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