Automated Texting Service
Send timely reminders, build valuable customer relationships, and grow your revenue with our automated text message service.
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15,000+ brands use SlickText to automate their text messaging.
What is an Automated Texting Service?
An automated texting service enables businesses to send pre-planned text messages to customers without requiring manual intervention for each message. These SMS automation tools allow you to create, schedule, and deliver text messages based on specific triggers, time intervals, or customer actions.
Unlike manual texting, which requires staff to individually compose and send each message, an automated text message service streamlines the entire process. Once set up, the system handles message delivery automatically, allowing your team to focus on other important tasks while maintaining consistent communication with your audience.
With SMS producing the highest open rates of any communication channel, automated text messaging is the best way to reach your audience in 2025.
Tools for Sending Automated Text Messages
Our automated texting software provides all of the tools you need to succeed with text messaging. Here are the most popular features for putting your messages on autopilot.
Automated Workflows
SlickText workflows allow you to create sophisticated, multi-branched messaging sequences triggered by specific customer actions or behaviors.
Automated workflows can:
- Send a series of onboarding text messages to new subscribers
- Nurture leads through the sales funnel with targeted drip messaging
- Guide customers through account setup or product activation
- Re-engage lost customers with personalized SMS offers
- Follow up after purchases for review collection
Scheduled Messages
Scheduling text messages allows you to compose texts in advance that automatically send on specific dates and times.
Message scheduling enables you to:
- Plan promotional campaigns weeks or months ahead
- Send time-sensitive text alerts at exactly the right moment
- Maintain consistent communication during busy periods
- Coordinate multi-channel marketing efforts
Recurring Messages
For communications that need to happen at regular intervals, recurring text message functionality automates the process completely. Recurring messages eliminate the need to recreate and reschedule regular communications, saving significant time and inspiring your audience to take action.
Set up recurring text messages to be sent:
Daily (like inventory updates, content releases, and daily specials)
Weekly (such as class schedules, menu flips, and time card reminders)
Monthly (including payment reminders or subscription alerts)
Annually (for renewal notices or appointment reminders)
Custom intervals (SMS alerts based on your specific business needs)
Auto-Responders
SMS auto-responders allow your business to reply instantly to incoming text messages, even outside of business hours. When a customer texts your dedicated number with keywords or questions, the system automatically sends a relevant response. Some automated texting services, like SlickText, have built-in AI features to help you optimize the outgoing message.
Auto-responders are a great way to:
- Confirm opt-ins to your text list
- Answer frequently asked questions
- Acknowledge customer inquiries
- Provide basic information like business hours or location
- Create interactive experiences like surveys, data collection, and SMS contests
How Brands Are Using Automated Text Messages
Most businesses leverage automated texting services to boost customer engagement and drive conversions. Here are some of the most popular ways to use SMS automation in your business.
Welcome Series
An effective welcome sequence can reduce time to purchase and establish a strong connection with customers from the very beginning.
Brands use automated welcome series to:
- Thank subscribers for signing up for texts
- Deliver on any sign-up incentives that drive the first purchase
- Invite customers to save your contact information
- And nurture first-time buyers to become forever customers
Ecommerce SMS Workflows
Ecommerce businesses rely on SMS automation that’s built around shopping behavior. By turning on abandoned cart reminders, you could win back more than 60% of lost sales. Additionally, you can keep customers informed and happy with regular order status updates. The choice is clear—if you run an online store, you need an automated text message service.
Effective Abandoned Cart Reminders include:
- Automatic detection when shoppers leave items in carts
- Timely reminders about products left behind
- Direct links to complete the purchase
- Extra incentives to drive the transaction
- Additional follow-up with limited-time urgency, if needed
Order Status Updates may be sent to:
- Confirm when orders are received
- Notify customers when orders are processed
- Alert when shipments are on the way
- Provide delivery notifications
- Follow up and ensure customer satisfaction
Happy Birthday Messages
Personalized birthday messages can produce 3x the amount of revenue as traditional promotions. SlickText’s automated texting service includes a built-in Happy Birthday workflow so you can simply fill in your offer and start celebrating customers on their birthdays. With SMS automation, birthday messages can be calibrated to send on the customer’s birthday, or a few days before.
Most brands include the following information in their automated birthday text messages:
- Personalization with the customer's name
- Time-sensitive birthday discounts or gifts
- Celebratory language that makes the customer feel special
Review Collection
Online reviews can make or break your business. With the right automated texting service, you can automatically collect reviews from your happiest customers. SlickText comes equipped with templates for NPS Questions, Review Requests, and Conditional Surveys.
Here are 5 steps to build your online reputation with five-star reviews:
Request feedback at the optimal moment with SlickText workflows
Use AI-powered sentiment analysis to determine whether the response is positive, neutral, or negative
Offer an incentive to positive reviewers to post a public review
Provide direct links to the review platform of your choice
Follow up with contacts who provided negative feedback to improve the customer experience
What to Look for in Automated Texting Software
When selecting an automated text message service, a few features are essential for success. Here's what to prioritize in your software comparison.
User-Friendly Interface
Even powerful automation tools should be accessible for all experience levels. Look for:
- User-friendly interface to send automatic text messages
- Easy-to-use templates to customize for your brand
- Drag-and-drop automation builders that allow full design control
- Real-time analytics for tracking conversion and engagement
Smart Segmentation
To maximize relevance, your automated texting software should allow precise audience targeting based on:
- Contact data (age, location, etc.)
- Customer behavior (past purchases, website visits)
- Engagement history (link clicks, responses, message sentiment)
- Customer lifecycle stage
- Custom data fields specific to your business
SMS Compliance Features
Texting compliance violations can invoke penalties of up to $500 per text message. It’s important to choose an automated texting service focused on SMS compliance with built-in tools including:
- Fully compliant list growth tools
- Consent tracking and opt-out safeguards
- Compliance language templates
Personalization Options
Tailored messages increase engagement rates and drive more conversions. Make sure your automated message service can adapt each message with:
- Personalization fields like customer names and other contact data
- Conditions that send customers down paths based on click behavior and engagement
- Custom fields that pull from your database
- AI features to make your messages feel friendly and personable
Real-time Analytics
The right data can help you maximize the return on your investment. Look out for automated texting software that tracks:
- Delivery rates
- Click-through rates
- Conversion rates
- A/B testing capabilities
- Customizable revenue attribution models
Why You Should Choose SlickText for Sending Automatic Text Messages
Our automated texting service is rated #1 for user satisfaction because of our easy-to-use, enterprise-grade features. Here are some of the reasons you should choose SlickText.
Drag-and-Drop Workflow Builder
SlickText's visual workflow builder makes it easy to create simple or complex automated messaging sequences
- Beginner-friendly, drag-and-drop workflow functionality
- Pre-built templates to help you get started fast
- Real-time analytics for every step in your automation
Enterprise-Grade Reliability
SlickText is built to scale and powers millions of automated text messages daily.
- Grow your audience to millions and beyond
- Deliver messages at the fastest speed possible
- Build custom solutions with our highly scalable infrastructure
Integrations with Your Favorite Apps
SlickText connects effortlessly with your existing business systems.
- Native integrations with leading CRMs, ESPs, and e-commerce platforms
- Zapier connections for thousands of additional applications
- REST API for custom development with your software
- Webhook support for real-time data exchange
Fast & Friendly Support
We love to talk to our customers, and we’re proud of our reputation as the friendliest team in tech.
- Reach out via chat, phone call, or email
- Book a free product demo to find the right size plan for your business
- Become an automated texting expert with educational content in our monthly newsletter
- Unlock one-on-on onboarding and a dedicated Customer Success Manager at set price tiers
Ready to grow your business with SMS automation?
Start your free SlickText trial todayWORLD-CLASS SUPPORT
What Customers Are Saying About SlickText
Krista
Big Jerry's Fence of Nashville
SlickText has been extremely easy to use and we get a huge response rate whenever we use it. Thanks for making such a great user-friendly product that is actually affordable!
Kevin S.
Marketing Pro
My experience with Zach at SlickText, by far, was the BEST experience I have ever had with any front facing customer support person...period!
Anonymous
Verified User in Retail
I have tried many text marketing platforms and this one is by far the easiest and best ROI!
Frequently Asked Questions About Automated Text Message Software
- What is SMS automation?
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SMS automation refers to the technology and processes that enable businesses to send automatic text messages without manual intervention. It includes scheduling messages for future delivery, setting up response triggers, creating multi-step messaging sequences, and integrating texting capabilities with other business systems.
- Is automated texting legal?
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Yes, automated texting is legal when done in compliance with regulations like the TCPA (Telephone Consumer Protection Act) in the United States. Compliance requirements include obtaining explicit consent before sending messages and honoring opt-out requests immediately. SlickText includes built-in compliance language to help you maintain a compliant texting program. Learn more about automated texting compliance in The Complete SMS Compliance Guide.
- What's the difference between automated texting and mass texting?
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While related, these terms refer to different aspects of SMS marketing:
- Mass texting is the practice of sending a single message to many recipients simultaneously
- Automated texting refers to the scheduling and triggering mechanisms that send automatic text messages without manual intervention
Most comprehensive text message platforms like SlickText offer both capabilities as part of their service.
- How much does automated texting software cost?
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Pricing for automated text message services typically depends on message volume and feature requirements. Most providers, including SlickText, offer tiered plans starting from basic packages to custom enterprise solutions. Many services provide free trials or starter plans so you can experience the platform before committing.
- How do I get started with automated text messaging?
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Getting started with automated texting is simple:
- Choose a reputable provider like SlickText
- Select a plan that meets your volume needs
- Secure a dedicated short code, toll-free number, or 10-digit long code number
- Create your initial automated message sequence
- Turn on your automated workflow and monitor results
- Can I personalize my automated text messages?
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Yes, most automated texting services offer extensive personalization capabilities. You can insert recipient names, reference past purchases, include location-specific information, and even alter entire message flows based on customer attributes or behaviors. This personalization significantly improves engagement rates compared to generic messages.
Start automating your text messages today.
15,000+ brands rely on SlickText to power their SMS marketing.