SMS Marketing Case Study:

SMS Marketing Case Study: recently had the opportunity to interview Wonny Lee, the head of digital at We love working with ecommerce retailers, because they help us compare the effectiveness of our service to email marketing. Wonny experienced great success with our text message marketing software. Between the period of July 2014 and April 2015, gathered 6,397 qualified opt ins. Now, considering the average open rate of any text message sits at 99%, you can assume that these 6,000+ subscribers were extremely valuable.

Text Marketing Case Study

How did promote their list?

Simple. They gathered interest with a website widget and on site banners. Once these subscribers double opted in, they were each rewarded with a $10 off first pair coupon code. Why was this incentive valuable to the subscriber? With limited quantities, it encouraged an instant purchase. Pictured below is the official auto reply that was sent back after a new subscriber joined the list.

Note that immediately rewards their new subscribers with the valuable offer. Never make your offers difficult to redeem, or your opt in incentives too generic. Always provide an exclusive offer for your VIPs.

SMS Marketing Case Study

At the height of this promotion, collected 638 new subscribers in 30 days.

SMS Marketing Case Study

Wonny turned to SMS marketing for one simple reason – the open rates were undeniable. He claimed that “10,000 phone numbers would be worth more to us than 50,000 emails“. When taking the average email open rate into consideration, he’s completely correct.

What made SMS marketing so appealing?

Wonny observed that up to this point, most ecommerce retailers were chasing down email subscribers. Even the most engaged and involved mailing lists in his industry see less than a 40% open rate, which is just incomparable when positioned next to SMS marketing. Wonny said “I can’t remember a single time when I haven’t read a text. Keeping that in mind, SMS marketing seemed like an obvious solution.

To experience their continual growth, Wonny always turned to MMS messages over plain text campaigns. Being a footwear retailer, he understood the power of visual representation. These campaigns helped sell the merchandise, and build a stronger connection between product and consumer. also followed an SMS marketing strategy similar to Uber. They promoted a huge offer to encourage the initial opt in, but after that, just followed up with valuable announcements and new product alerts. This exclusivity worked well for them, as new footwear now sells out in a matter of hours after releasing an early access text message blast.

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