27 Customer Service Statistics You Need to Know [Infographic]

27 Customer Service Statistics You Need to Know [Infographic]

No matter what industry you’re in, chances are you probably have strong competitors who are fighting for the same customers you’re trying to get. Understanding 2019’s updated customer service statistics can help you understand how much attention to focus on customer service and how to create a customer service strategy that makes a big impact on your bottom line. Businesses are striving for excellence in every area possible so they can stand out amongst their competition.

Want to make a lasting impression on your customers? Focus your attention on customer service by creating innovative ways to reach out to your customers with special offers, helpful information and important reminders. Plus, make sure you’re reading the research that show how consumers prefer to be contacted by brands these days. Your delivery is just as important as your content. The best brands are mixing in all sorts of communication channels to stay in touch. From basic phone calls and emails to social media and sending mass texts, it’s important to understand how best to reach your customers and maintain a healthy relationship.

This infographic shows you everything you need to know about customer service stats in 2019.

customer-service-infographic

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