SlickText Help Center Article

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People Are Texting Me But Their Messages Aren't Showing In My Inbox.

Found in: FAQs

Only messages sent from existing subscribers will be captured in your inbox. If they are not a subscriber, we don't know who's inbox to put the chat message into. People cannot randomly text our shortcode without being officially subscribed to a set list. Subscribers are sorted into textword groups upon subscribing to a given text list.

For example, if you text the word BURGER to 31996, you'll be added to the list of the person who owns that keyword. Even if this person owns multiple lists, you will not be added to their PANCAKE list for example. You will only join the BURGER list and will only receive communications associated with that keyword.

Another reason behind why a message may not show up in your inbox would be the message content itself. Because SlickText offers the use of shared shortcodes, there are multiple accounts which use any given shortcode number. If a subscriber on your list attempts to reply back to you, our system will first check to see if the content they are texting back in is a valid textword. If so, the user will then be opted into your text list. If not, that message will then go to the inbox.

 

Learn more about the Inboxing Feature!

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