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If I reply STOP does it remove me off all lists?

Found in: FAQs

Questions:

How does the opt-out process work for a subscriber?  

If someone is subscribed to more than one text list, and replies, STOP to opt-out, does that automatically unsubscribe them from all other text lists they are subscribed to, even if they only technically reply, STOP to the last one they interacted with?

 

Answer:

Reply, STOP to ######

If a subscriber replies STOP it will remove them off the last interacted textword list. If they reply STOP again it will move to the previously interacted keyword before that and opt them out. It will continue in this fashion until they are no longer on a list.

Reply, STOP to ###### (If the # was manually added, uploaded, or API opt-in, and on multiple lists within a single account)

If a subscriber is present on multiple lists within a single account and they were manually added, uploaded, or join via API call then when the subscribe replies STOP it will remove them off all textword lists form that account. If they reply STOP again it will move to the previously interacted textword if they are on one form other users accounts. If they have opted-in by text-to-join, or web opt-in form then when they reply STOP it will be based on last interaction.

Reply, STOP ALL to ######

If a subscriber replies STOP ALL it will take them off ALL lists they may be on.

Reply, STOP Textword to ######

If a subscriber specifies the textword with the STOP message then they will be removed off of a specific list. Example: Reply, STOP 'YOUR TEXTWORD HERE'  to ######

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