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Can I Download My Chat Thread?

Found in: FAQs

Our inboxing feature allows subscribers to respond to the messages you send. With this tool, you can export your chat transcript for later reference. It's a handy little tool, accessible on a "per subscriber" basis.

To download a transcript, click on "Inbox" and select a chat thread that you wish to download. Once inside the chat thread, there will be an open to download the transcript at the top.

 

Why might you want to download your chat thread?

More than likely, you'll want a record of the customer service interaction. For example, let's say a subscriber replied to file a complaint about your product. You can then download this thread and have the complaint on file for future reference. 

You could also use inbox replies to collect market research data on subscribers. Once you've gotten multiple replies, you can then download this data and examine it with your marketing team.

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