You’ve got questions; we got answers. Check out these five most common SMS marketing FAQs.
I have a huge database of customer info. Can I add these phone numbers to my list?
This really depends. Text marketing is a permission based form of communication. This means you can’t text customers without their consent. So, first things first. How did you collect these numbers? No matter what, these customers all had to be aware that they will be receiving promotional texts. More often than not, the answer to this question is no.
I have a small marketing budget. Is this something I can even afford?
We totally get it! Running and marketing a small business isn’t easy. That’s exactly why we offer the free forever plan. You get 50 messages a month for free, no credit card required. If you want to take advantage of this free plan for the next 9 months; go right ahead.
How do customers join my list?
The most common method? Text to join. Customers simply text your keyword to 31996, and boom – that’s it! They can also sign up via website widget. If you own a small brick and mortar, you can also put out a compliant sign up sheet and manually add these numbers to your list.
What if subscribers want to stop receiving my texts?
They can simply text STOP to 31996. This will immediately remove them from your list.
How do I grow my list?
This is an easy one; just promote it! Choose an irresistible opt in incentive, and post this plus your text to join details on Facebook, in your store, on customer receipts … the possibilities are endless.
We’d love to help you grow your business with text marketing. Although it might seem complicated, our fine tuned educational resources will turn you into a text marketing pro. Want to learn more? Give us a buzz at 1.800.688.6290 or shoot us an email at 1.800.688.6290. Our rockstar customer support team is ready to handle all your questions and incoming requests. If you’re feeling super brave and independent, head over to our pricing page and sign up for the free plan.