Our Definition of Customer Support, and What You Can Expect from Our Team

Our Definition of Customer Support, and What You Can Expect from Our Team
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text marketing

Not all customer support teams are created equal. Some even give the field of customer service a bad name. We strive to not be one of those teams.  We love working with our awesome customers. Our rockstar group is super passionate about getting you the text marketing results you want. On top of that, here’s a few other principles we prioritize at Slick Text.

Our team focuses on authenticity.

The words shady and Slick Text will never be used in the same sentence. If we ever screw up, you’ll be the first to know. We’ve made mistakes in the past and we’ll make mistakes in the future. With that said, we want you to know that our mistakes are never intentional, and we’ll always focus on making them right.

We’re solution oriented.

Text marketing is a great solution in itself, but besides that, we’re always here to help you troubleshoot your account and walk you through any questions or concerns. We’re always just a phone call or email away.

Education is always number one. 

We truly want you to become a text marketing pro. This will help you get the most out of our awesome service. Now, we also don’t expect you to learn everything overnight. We’ve packed our text marketing learning center with tons of helpful resources; ones that will kickstart your text journey. Skim through our infographics, blog posts, videos, guidebooks, and more. From day one, make learning about text marketing your top priority.

Grow your text marketing list with a service that puts your progress at the forefront. Give us a ring at 1.800.688.6290 to learn more about our affordable options, or simply head over to the pricing page and sign up for a free plan. If you’re not ready to take the plunge into a paid plan, our free option is a great start.


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