9 Customer Service Phrases That Pressure Cook Problems [Infographic]

9 Customer Service Phrases That Pressure Cook Problems [Infographic]

Updated January 23rd, 2023 Have you ever reached out to a company’s customer service department only to be more annoyed after communicating with them? Frequently, long wait times only exacerbate frustrations that you already have. Luckily, text messaging can be […]

Text Marketing Vs. Email Marketing: Which Packs a Bigger Punch? [Infographic]

Text Marketing Vs. Email Marketing: Which Packs a Bigger Punch? [Infographic]

Updated January 20th, 2023 As a business owner, odds are you’re already familiar with email marketing. You likely use this mass communication method to grow your business, whether it’s to promote special offers, advertise new products, or even send out […]

SMS Marketing Case Study: Greats.com

SMS Marketing Case Study: Greats.com

Updated December 5, 2021 Getting started with SMS marketing can feel daunting for ecommerce retailers who are used to email marketing. Even though most marketers recognize the growing need for SMS marketing for everything from shipping updates to customer loyalty, […]

How to Text 911 in an Emergency

How to Text 911 in an Emergency

Updated February 1st, 2023 Can you text 911? The answer is: yes. You don’t have to call during an emergency, but you can text 911 instead. Police services across the United States began implementing a program in 2014 that makes […]

Text Message Marketing, The New Kid On The Block [Infographic]

Text Message Marketing, The New Kid On The Block [Infographic]

Updated January 20th, 2023 In today’s fast-paced world, businesses — regardless of size or location — are fighting for the attention of their customers. We as consumers witness this every single day. Whether it be through print, TV, radio, social […]

27 Customer Service Statistics for 2023 [Infographic]

27 Customer Service Statistics for 2023 [Infographic]

Updated January 20th, 2023 No matter what industry you’re in, chances are you probably have at least a few competitors — competitors who are fighting for the same customers you’re trying to get. Businesses are striving for excellence in every […]

Not Using Mass Texting in Your Marketing Plan? You’re Nuts. [Infographic]

Not Using Mass Texting in Your Marketing Plan? You’re Nuts. [Infographic]

Using mass text messaging for mobile marketing campaigns is the next big thing. As businesses and organizations realize mobile usage and SMS for marketing aren’t just fads, marketers are increasingly trying to learn the ins and outs of mass text […]

[Infographic] Key Components to Digital Marketing in 2023

[Infographic] Key Components to Digital Marketing in 2023

Updated January 19th, 2023 Social media, mobile marketing, and content marketing are tightly connected. In fact, these marketing channels are so deeply interwoven that we like to refer to them as the “digital marketing trio.” It’s hard for marketers to […]